Terms of Service & SMS Terms
These terms apply to the Wiregrass Front Desk answering service, our demo line and our website. By using the service, you agree to them.
The service
Wiregrass Front Desk answers phone calls for client businesses using an AI receptionist, collects the caller's details, and sends them to the business by email and text message. The receptionist follows the information and rules each client gives us. She does not diagnose problems, quote repair prices or make promises on the client's behalf beyond what the client approves.
Clients remain responsible for responding to callers, including emergencies. The service is not a substitute for 911. Anyone with a gas leak, fire or other emergency should call 911.
Plans and billing
- Plans are billed monthly. There is no long-term contract; you can cancel any time before your next billing date.
- New clients get a 14-day free trial.
- Each plan includes a set number of call minutes per month. Extra minutes are billed at the rate shown on our website.
- Prices may change with 30 days' notice. Founding clients keep their price for 12 months.
Call recording
Calls answered by our receptionist may be recorded and transcribed. Clients are responsible for any notice to callers their business requires.
SMS Terms
Program: Wiregrass Front Desk Call Alerts. Clients who opt in receive text messages with the details of calls our receptionist answers for their business, such as the caller's name, number, address and request, and emergency alerts. We may also send account notices about the service.
How you opt in: Clients opt in by giving us the mobile number where they want alerts during sign-up, on our written or online service agreement, and confirming they agree to receive call alert texts.
- Message frequency varies with how many calls your business receives.
- Message and data rates may apply.
- Reply STOP to stop receiving messages at any time. You'll get one message confirming you've been unsubscribed.
- Reply HELP for help, or call (406) 304-7710.
- Carriers are not liable for delayed or undelivered messages.
We do not send marketing texts to callers. Mobile numbers and opt-in data are never sold or shared with third parties for marketing. See our Privacy Policy.
Acceptable use
Don't use the service or demo line to harass anyone, place spam or illegal calls, or try to break or misuse the system.
Limitation of liability
We work hard to answer every call and deliver every alert, but phone networks, internet service and AI systems can fail. The service is provided "as is." To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
Changes
We may update these terms. We'll post the new version here and tell clients about important changes.
Contact
Wiregrass Front Desk · Dothan, Alabama
Phone: (406) 304-7710