Privacy Policy
Wiregrass Front Desk ("we," "us") provides a 24/7 AI receptionist and answering service for local businesses in Dothan, Alabama and the surrounding Wiregrass area. This policy explains what information we collect, how we use it, and the choices you have.
Who this policy covers
- Our clients: business owners who sign up for our answering service.
- Callers: people who call a client's business line, or our demo line, and speak with our receptionist.
- Website visitors: people who visit wiregrassfrontdesk.com.
Information we collect
From callers. When our receptionist answers a call, we collect what the caller shares so the business can follow up: name, callback phone number, service address, and a description of what they need. We also receive the calling phone number, the date and time of the call, an audio recording, and a written transcript and summary of the conversation.
From clients. Business name and contact details, the phone numbers and email addresses where you want call alerts sent, your business hours, prices and service rules, and billing information. Payments are handled by our payment processor; we do not store full card numbers.
From website visitors. Basic technical information your browser sends, such as your device type and pages visited. We do not use advertising trackers on our website.
How we use information
- To answer calls on a client's behalf and send the call details to that client by email and text message.
- To flag emergencies so the business can respond quickly.
- To review call quality and improve how our receptionist handles calls.
- To set up, support and bill client accounts.
- To meet legal obligations.
How we share information
Call details are shared with the business the caller was trying to reach. We use trusted service providers to run the service, including providers for voice AI and call handling, telephone and text messaging, email delivery, data hosting and payment processing. They may use the information only to provide services to us.
We do not sell personal information.
Call recordings
Calls answered by our receptionist may be recorded and transcribed so the business receives an accurate record of the request. Recordings and transcripts are kept for up to 12 months unless the client asks us to delete them sooner or the law requires otherwise.
How we protect information
We store information with providers that use encryption in transit and access controls. Only people who need access to run the service can see call records.
Your choices
You can ask us to tell you what information we hold about you, correct it, or delete it. Callers can also contact the business they called. To make a request, call or text (406) 304-7710.
To stop text messages from us at any time, reply STOP. See our SMS Terms for details.
Children
Our service is meant for businesses and their customers. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will post the new version here and update the date at the top.
Contact
Wiregrass Front Desk · Dothan, Alabama
Phone: (406) 304-7710
Website: wiregrassfrontdesk.com